{"id":1457,"date":"2025-01-14T20:54:38","date_gmt":"2025-01-14T20:54:38","guid":{"rendered":"https:\/\/beta2.carryon.ae\/?page_id=1457"},"modified":"2025-02-08T10:03:01","modified_gmt":"2025-02-08T10:03:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/beta2.carryon.ae\/ar\/faqs\/","title":{"rendered":"faqs"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"OIP-removebg-preview\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Select your task to view all related FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Return Policy <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We gladly accept returns for all items within 14 days of delivery.
To be eligible for a return, items must be unworn, with original tags attached, and returned in the same bag they arrived in.
Refunds will be processed within 48 hours of receiving the returned items. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank\u2019s
processing time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Exchanges <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At this time, we do not offer exchanges. However, you are welcome to return your item and place a
new order for the desired product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to Return Your Order <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can easily process your free return by visiting the following link:
returns and refund link page<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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For Assistance <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you have any questions or need further support, our Customer Service team is here to help. We are
available every day from 10 AM to 6 PM (UAE time) through the following channels:
\u2022 WhatsApp: +971 54 8888 334<\/a><\/p>

\u2022 Email: operations@carryon.ae<\/a><\/span>
\u2022 Instagram: https:\/\/www.instagram.com\/carryon_ae\/<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When Will I Receive My Refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your returned items pass the quality check, we will process your refund within 48 hours.
Refunds to your card may take 5-7 business days to reflect, depending on your bank\u2019s processing
time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I Return Items from Different Orders Together? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, each order must be returned separately, with items packaged individually according to their
respective orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Have You Received My Return? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you\u2019d like to check the status of your return, please reach out to our Customer Experience team.
We\u2019re here to assist you from Monday to Friday, 10 AM to 6 PM (UAE time), through the following
channels:
\u2022 WhatsApp: +971 54 8888 334<\/a>
\u2022 Email: operations@carryon.ae<\/a>
\u2022 Instagram: https:\/\/www.instagram.com\/carryon_ae\/<\/a>\u00a0
We\u2019ll respond to your inquiry as soon as possible!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How Do I Return an Item from My Order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can easily process your free return by visiting this link: [Insert Link Here].
If you need assistance, our Customer Service team is available every day from 10 AM to 6 PM (UAE
time) through the following channels:
\u2022 WhatsApp: +971 54 8888 334<\/a>
\u2022 Email: operations@carryon.ae<\/a>
\u2022 Instagram: https:\/\/www.instagram.com\/carryon_ae\/<\/a>
We\u2019re here to help with any questions!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which Items Can Be Returned? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At CarryOn, we want you to be completely satisfied with your purchase. That\u2019s why we offer free
returns within 7 days of receiving your items. To ensure a smooth process and to protect both our
customers and our company, the following conditions apply:
\u2022 Items must be unworn, in the original condition they were received, with all tags
attached, and packaged in the original bag.
\u2022 Since all items are carefully inspected before being shipped, we cannot accept
returns for products that are damaged, missing parts, or show signs of use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Refund Process <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your return is received and approved, we will process your refund within 48 hours. Please allow
5-7 business days for the refund to reflect in your account, depending on your bank\u2019s processing
times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to Return a Product <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. Begin your return request by visiting this link: .
2. Email us at\u00a0 \u00a0with your order number and the details of the item(s)
you wish to return.
3. After our team confirms your request and provides the return address, package the
item(s) securely along with your invoice. Be sure to include a note stating: \u201cReturn shipment to UAE\u201d.
4. Ship your return using your preferred carrier.
Our Commitment to You at CarryOn, we are committed to ensuring your satisfaction. If you
experience any issues with your product, we will do our best to assist you, provided the item is
returned in its original condition. We\u2019re here to help you every step of the way!
We\u2019re here to assist you at every step of the process!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if payment failed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you need assistance, our Customer Service team is available every day from 10 AM to 6 PM (UAE
time) through the following channels:
\u2022 WhatsApp: +971 54 8888 334<\/a>
\u2022 Email: operations@carryon.ae<\/a>
\u2022 Instagram: https:\/\/www.instagram.com\/carryon_ae\/\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to Care for Your CarryOn Fabrics <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To keep your CarryOn products looking their best, please follow these care instructions based on the
fabric type:
\u2022 Softskin100\u00a9\ufe0f | Organic Fleece | SMLS100\u00a9\ufe0f | Cotton Poplin | COTTONRIB100\u00a9\ufe0f |
COTTONSEY100\u00a9\ufe0f | Washed Cotton Jersey
\u2022 Machine wash cold on a gentle cycle.
\u2022 Cool iron on reverse side.
\u2022 Avoid bleach, tumble drying, and dry cleaning.
\u2022 PRFRM100\u00a9\ufe0f
\u2022 Machine wash cold on a gentle cycle.
\u2022 Do not iron, bleach, dry clean, or tumble dry.
\u2022 Re-Crink100\u00a9\ufe0f
\u2022 Hand wash cold on a gentle cycle.
\u2022 Do not iron, bleach, dry clean, or tumble dry.
\u2022 Re-Shell100\u00a9\ufe0f
\u2022 Hand wash cold on a gentle cycle or dry clean.
\u2022 Do not iron, bleach, or tumble dry.
\u2022 Re-Form100\u00a9\ufe0f
\u2022 Dry clean only.
\u2022 Use a low-heat iron if needed.
\u2022 Do not wash, bleach, or tumble dry.
\u2022 PLEATHER\u00a9\ufe0f
\u2022 Wipe clean with a damp cloth.
\u2022 Do not wash, bleach, tumble dry, iron, or dry clean.
Always follow these instructions to ensure the longevity and quality of your CarryOn products!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How Sustainable is CarryOn? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At CarryOn, sustainability is at the heart of everything we do. From fabrics to packaging, every
element is thoughtfully designed to minimize our environmental impact. Here\u2019s how we ensure the
highest standards of sustainability and cleanliness:
\u2022 Eco-Friendly Materials: All our fabrics and packaging are 100% sustainable and
environmentally friendly, reflecting our commitment to a greener planet.
\u2022 Locally Produced: Our products are proudly made in the UAE, where our factory
operates locally to reduce our carbon footprint and ensure the highest quality standards.
\u2022 Hygiene & Cleanliness: We prioritize hygiene at every step. Our garments are
thoroughly sanitized and handled with care to ensure they arrive to you in pristine, safe condition.
While we recognize that achieving complete sustainability in the modern world can be challenging,
such as with delivery vehicles and office operations, we are continuously striving to improve.
We also embrace a \u201cmade-to-last, not to waste\u201d philosophy:
\u2022 Limited Quantities: To avoid overproduction, we create our collections in small
batches. Each piece comes with a unique label indicating its number in the series, ensuring
exclusivity and transparency.
By choosing CarryOn, you\u2019re not only investing in high-quality, stylish apparel but also contributing to
a cleaner, more sustainable future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How Do We Make Our Fabrics? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At CarryOn, we are committed to sustainability and innovation. Here\u2019s how we craft our high-quality,
eco-friendly fabrics:
\u2022 SOFTSKIN100\u00a9\ufe0f
This advanced fabric is made from 80% recycled polyester and 20% recycled spandex, making it 100%
sustainable. It begins with waste plastic water bottles that are cleaned, shredded, melted, and
transformed into yarn. The yarn is then brushed and woven to create our soft, durable fabric.
SOFTSKIN100\u00a9\ufe0f is certified sustainable, holding the prestigious Global Recycle Standard (GRS)
certification by Control Union.
\u2022 Organic Bamboo
Our bamboo fabric is made by breaking down bamboo pulp into cellulose and spinning it into fibers.
This process results in a material that is both eco-friendly and luxurious. Our bamboo is FSC and
OEKO-TEX certified, ensuring sustainability and safety.
\u2022 Organic Cotton
CarryOn\u2019s organic cotton blends 95% organic cotton with 5% recycled elastane for added stretch.
Ethically sourced from India, our cotton is GOTS and OEKO-TEX certified, guaranteeing high standards
of sustainability and ethical production.
\u2022 RE-SHELL100\u00a9\ufe0f
This fabric, used in our outerwear, is crafted from 100% recycled crinkled nylon. It is colored with
low-impact dyes and certified by OEKO-TEX and GRS, ensuring both quality and environmental
responsibility.
\u2022 RE-DOWN100\u00a9\ufe0f
Designed for warmth and comfort, RE-DOWN100\u00a9\ufe0f combines 100% recycled crinkled nylon with a
filling made entirely of recycled polyester. Like RE-SHELL100\u00a9\ufe0f, it meets OEKO-TEX and GRS
certification standards.
Each of our fabrics reflects our dedication to creating stylish, durable products with minimal
environmental impact, so you can wear your values with pride.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Select your task to view all related FAQs Return Policy We gladly accept returns for all items within 14 days of delivery.To be eligible for a return, items must be unworn, with original tags attached, and returned in the same bag they arrived in.Refunds will be processed within 48 hours of receiving 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